Annie's AI: Refund Policy

Refund policy

Refunds & Our Policies

Custom Merchandise or physical products

Due to the customized nature of these products that we produce at Annie's AI, we cannot offer returns. Your custom artwork is that is being produced is entirely personal to you.

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always strive to make sure you're happy with the final masterpiece.

If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.

If you have placed an order recently and have changed your mind, you can cancel or change your order within 30 minutes. If 30 minutes have passed, the cancellation & change request will be granted at our discretion. The reason for this is that our systems start processing Immediately

Please be aware that when we create your artwork, we use your user photo and your generation you uploaded with your order. If you do look closely at the image before you hit purchase, we cannot offer any solution. It's your responsibility to submit a high quality photo that adheres to our submission guidelines. and also inspect the generation as much as possible. However, we can't guarantee that special requests will be adhered to - for example we cannot edit a photo to close or open a mouth, add a smile etc. We can however, remove red eye, edit eye color and other requests.

Please note that all examples on site were made from high quality, high resolution photos. Please inspect high resolution proof to make sure you get complete satisfaction

Sales, Promo Code Coupons & General Store Policies

Promo Codes

You may only use one promo code per order. Promo codes are not to be combined, are non-transferable, and may have exemptions or requirements in order to be successfully redeemed. Promo codes are subject to change at any time. Shipping charges are based on the cart total after all promo codes have been applied. 

Please note that we are unable to honor retroactive discounts. You must enter the code you intend on using at the time of checkout.